At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a highly skilled and experienced AI Engineer to join CXone, our fully integrated open cloud customer experience platform. In this role, you’ll have the opportunity to shape the future of AI-driven customer engagement products that are actively used by thousands of customers around the world.

You’ll be part of a multidisciplinary team focused on delivering enterprise-grade AI capabilities, including generative UI, agentic AI, LLMs and RAG (retrieval-augmented generation)

How will you make an impact?

• Design and implement models that seamlessly integrate advanced AI technologies into our products.
• Collaborate with product and engineering teams to translate business goals into scalable, effective AI solutions.
• Work closely with other AI teams across R&D to build and maintain a unified AI strategy.
• Drive innovation by staying current with the latest advancements in AI and applying them to real-world use cases.
• Enhance the performance, scalability, and reliability of AI-powered services in a production environment.
• Mentor peers and contribute to a collaborative, knowledge-sharing team culture.
  
  

Have you got what it takes?

• Bachelor’s or Master’s degree in Computer Science or a related field.
• 4+ years of hands-on experience as a backend or full-stack engineer (Java / Node preferred).
• 4+ years of experience with AWS microservices, including tools like Bedrock, SageMaker, and Lambda.
• Deep understanding and practical experience in AI technologies, including agentic AI and large language models (LLMs).
• Proven success in building and maintaining enterprise products that serve active customers.
• Strong problem-solving skills and a critical, logical approach to technical challenges.
• Excellent communication and collaboration abilities, with a team-first mindset.
  
  

What’s in it for you?

Join an ever-growing, market-disrupting global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6827

Reporting into: Director, Engineering, Recording, CX

Role Type: IC

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.