Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Software Engineer – AI Services

We are looking for two Software Engineers to join our Tel-Aviv team, where we work closely with research, delivering AI features, such as Sentiment Analysis, Agent Empathy detection and Speech-To-Text, across many regions world-wide, processing 10 million interactions a day.

The Genesys Israeli R&D center embraces a startup mindset in a big corporation, enabling a work environment rich in office culture, visibility, and personal ownership. The advantages of a small group within a well-established company, promotes critical thinking, innovation, and continuous progress.

   

Responsibilities :

• Design and develop high quality, efficient, testable software, delivering AI features
• Own features all the way from design and implementation to production
• Actively participate in code reviews as a reviewer and author, kindly exchanging constructive comments
• Embrace change and be ready to adapt to evolving requirements, technologies, and priorities
• Proactive, self-driven, eager to learn and collaborate
• Be a team player, while able to work independently
  
  

 

Minimum Requirements:

• B.Sc. in Computer Science or equivalent
• 2+ years of professional full time experience as software engineer
• Detailed understanding of object-oriented concepts and design
• Excellent programming skills, particularly in Python or Java
• Understanding of microservices architecture principles and best practices
• Cloud-native application development, preferably AWS based, e.g., Lambda, DynamoDB, EC2, S3, SQS, Sagemaker, Bedrock, etc.
• Experience with CI/CD processes and technologies
  
  

Desired Requirements:

• Experience with Pytorch or Tensorflow is a plus
  
  

We are looking for great people who are team players with excellent verbal and written communication skills in English. The work is challenging, creative and fast paced. 

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.